1. Centralized Appointment & Consultation Refunds
If a doctor or hospital cancels an appointment booked through the National Healthcare Network, a full refund will be automatically processed to your original payment method within 3-5 business days.
2. Patient Cancellations
If you cancel your appointment at least 24 hours prior to the scheduled time, a full refund is issued. Cancellations made within 24 hours of the appointment time are non-refundable to prevent grid scheduling blockages.
3. Health ID Premium Services
Any subscriptions for premium Universal Health ID features (e.g., automated family telemetry alerts) can be canceled at any time, but prior payments are non-refundable.